3 min read

They like you, but ...

Half your network would refer you tomorrow. The other half would try. But, neither knows what to say.
They like you, but ...

There is a moment most business owners recognise but rarely talk about. You leave a networking event, a coffee catch-up, or a chance conversation feeling genuinely good about it. You connected. They got it. You could tell.

And then nothing happens.

No call. No introduction. No "I was talking to someone who needs exactly what you do."

It's not that they forgot you. It's not that they don't rate you. Most of the time, they simply couldn't find the words when the moment came. Someone mentioned a problem over lunch, and your name was right there on the tip of their tongue ... but the connection didn't quite complete. The dots didn't join.

That gap, between being liked and being referred, is one of the most expensive gaps in small business. And almost nobody is talking about it.

Being liked is not the same as being referable

Networking works. Relationships work. But likeability alone has never paid anyone's rent.

To be referred, you don't just need to be remembered. You need to be described — accurately, confidently, and at exactly the right moment. That means the people in your network need to be able to answer three questions on your behalf, without hesitating:

What kind of person needs this? What does that problem feel like when it's happening? And why is this the person I'd send them to?

Most business owners have never given their network the answers. Not because they don't know them, but because nobody ever told them that was part of the job.

The real problem isn't your network. It's your message.

Think about the last time you introduced yourself at an event. Did you describe what you do, or did you describe the problem you solve? There's a world of difference.

"I'm a marketing consultant" tells people what you are.

"I work with small business owners who are doing all the right things but somehow still not winning enough of the right clients" tells people who needs you, and more importantly, it gives your network a trigger. The next time someone in their world says "I just can't seem to get traction," your name surfaces. The dots connect.

Connecting the dots between attention and income isn't just a strategy for your clients. It starts with how clearly you explain yourself.

What your network is waiting for

Your referral partners — the people who genuinely want to send business your way, are not passive. They're waiting for clarity. Give them a vivid picture of the problem your ideal client is sitting with, and they will do the rest. People are surprisingly generous when they know exactly who to be generous about.

The question to ask yourself is this: have you made it easy enough for the people who like you to describe you to the people who need you?

If the honest answer is no, that's not a networking problem. That's a messaging problem. And messaging problems are entirely fixable.

Where to start

Begin with one sentence. Not what you do ... what situation prompts someone to need you. The moment they realise something isn't working. The conversation they keep having with themselves at two in the morning. Describe that, and you've given your network something they can actually use.

That's the first dot. And once the dots start connecting, the gap between being liked and being referred closes faster than you'd expect.


I am planning to launch The Business Growth Circle a community for small business owners who are ready to turn disconnected marketing activity into a system that predictably wins more business.

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